AI chat and automation
Chat that answers the questions you keep getting, and automation that removes the step somebody does by hand forty times a week.
It is part of the monthly programme. Tell us what you are building and we will say whether it is a fit.
What this covers
- A chat assistant that answers from your own pages and documents
- A handover to a person the moment it is out of its depth
- Answers you can correct, so a wrong one stays wrong only once
- Enquiries from chat arriving in the same place as every other enquiry
- The small automations: routing, acknowledgements, follow-up reminders
How it works
The assistant is grounded in your content rather than left to improvise. It is better for it to say it does not know and pass the question on than to invent an answer somebody acts on.
Automation is worth it where a step is genuinely repeated and genuinely identical every time. Everywhere else it adds a thing to maintain and takes away a judgement somebody was making for a reason.
What this is not
It is not a replacement for answering your customers, and it will not be sold to you as one. It handles the questions you are tired of answering so the ones worth your time reach you.
